WHAT HAPPENS WHEN YOUR TELEPHONE SYSTEM VENDOR OR MANUFACTURER GOES OUT OF BUSINESS?
During our 35 years in the telecommunications industry, Telecom Strategies has witnessed the demise of many equipment manufacturers as well as voice/data companies. In addition, mergers and acquisitions can result in major changes and confusion for customers. For example, clients may suddenly receive bills from companies other than the ones they originally contracted with.
All too often, when industry changes occur, businesses are left in the lurch, caught by surprise, not knowing where to turn.
Two recent developments you may have heard about...
The Toshiba corporation decided to “wind down” its telephone division worldwide, closing its sales divisions in the US, Canada and Mexico. They stated that they will continue to support existing systems, providing parts are available. No new enhancements or upgrades will be made.
This situation affects over three hundred dealers in their national network and tens of thousands of customers. No corporate migration plans were issued for any of the affected parties.
On the network side of the business, Broadview, a national provider of “cloud” communications as well as other data services, was acquired by Windstream, another national voice/data company.
This merger was confusing and disruptive to consumers regarding sales, service and administration.
Telecom Strategies assists our clients by anticipating industry events and assessing the impact of these developments on their operation.
For further information, contact Telecom Strategies staff at:
