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Telecom Strategy for Winter 2014

Spotlight on Telecommunications Consulting Services


What value does a Telecommunications Consulting Service provide?

Telecommunications consultants guide their clients in the choice of the most appropriate telecommunications solutions for their business needs, ensuring that clients fully understand proposals and costs.

Today, businesses are faced with a myriad of telephone system and carrier companies in the marketplace with varying degrees of expertise and experience, an overwhelming situation.  With the burgeoning of new technologies, many startups have emerged with a wide range of promises presented solely for the purpose of gaining market share; clients are often left in the lurch with a negative impact on their businesses.

It is essential to choose only those companies that have demonstrated expertise, reliability and responsibility to their clients over many years.  With the guidance of a telecommunications consulting company, you can prevent the risk of making a poor choice.

How does a company select a Consultant?

The most reliable manner to select a consultant is by asking for recommendations.    Interview the consultant and ask about their history and experience in the telecommunications business.  Ask for references from clients in your industry or from clients of a similar size.  Perform as much due diligence as possible

What can a client expect from a Telecommunications Consultant?

You should expect the consultant to maintain an ongoing relationship before, during and after the installation.  You should feel confident that you will be able to continually rely on the consultant for the life of the telephone system or services you have selected.

How is a Consultant compensated for services?

In the past, consultants billed the client either by the job or on an hourly basis.  In today’s marketplace, there are more attractive compensation options.  The optimal arrangement is to select a consultant who serves as an agent for a wide variety of companies and products: telephone systems, hosted systems and carrier services.  That consultant (i.e. Telecom Strategies, LLC) can provide services at no cost to their client.  Compensation for the consultant is provided by the companies they represent.  As a result of this new approach, anyone can afford to have the telecommunications expertise previously available only to major corporations.

What are a Consultant’s responsibilities?

A consultant is responsible for assessing a client’s business needs and proposing efficient, cost effective solutions. The consultant educates the client about the benefits and risks of each solution.  They partner with their client in the planning and establishment of priorities, enabling the client to decide what should be implemented immediately or as part of a longer term strategy.
The consultant is then responsible for generating a Request for Proposal (RFP) which is used to solicit bids from viable vendors.  The decision itself is a collaborative process involving both the consultant and the client….but the process doesn’t end there. The consultant is your partner throughout the life of the product/service, overseeing selection, installation, training and ongoing maintenance. 



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